Refund policy

At AbuBashir Oils, we take pride in providing premium imported fragrances and exceptional customer service. Your satisfaction matters to us, and we are committed to making every shopping experience a positive one.

Please review our return and refund policy before making a purchase.

Fragrance Products – All Sales Final

Due to the personal nature of fragrance oils and our commitment to hygiene, safety, and product integrity, all fragrance purchases are final sale.

We do not accept returns, refunds, or exchanges on fragrance oils, including unopened or unused bottles, for reasons such as:

  • Personal fragrance preferences

  • Changes of mind

  • Ordering the wrong fragrance or bottle size

  • Dissatisfaction with a fragrance's scent

Exceptions apply to damaged, defective, or incorrect products and where required by applicable law.

Damaged, Defective, or Incorrect Orders

Every order is carefully prepared and packaged. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Email abuoils@yahoo.com with your order number, a description of the issue, and clear photographs when available.

Once the issue is reviewed and verified, we will arrange an appropriate replacement or refund at no additional cost. Your applicable legal rights are not limited by the suggested reporting period.

Non-Fragrance Products

Eligible apparel and accessories may be returned within 14 days of delivery, provided they are unused, unworn, unwashed, and in their original condition with tags and packaging intact.

Proof of purchase is required. Sale or clearance merchandise marked final sale is not eligible for discretionary returns.

Contact us before mailing a return. Approved returns must be sent to the address supplied by our customer service team.

Refund Processing

Approved refunds will be issued to the original payment method, generally within 5 business days of approval. Your bank or payment provider may require additional processing time.

Original shipping charges are nonrefundable for discretionary returns unless required by law. No restocking fees apply.

Return Shipping

Customers are responsible for return shipping costs on eligible discretionary returns.

If we shipped an incorrect or defective item, AbuBashir Oils will cover the necessary return or replacement shipping costs.

Exchanges

Fragrance products are not eligible for exchanges except in cases involving incorrect or defective merchandise.

Exchanges for eligible non-fragrance products are subject to product availability and approval.

Proof of Purchase

A receipt, order confirmation, or other verifiable purchase record is required for return or refund requests. Requests without verifiable proof of purchase are not eligible for discretionary returns.

Questions or Concerns?

We value every customer and appreciate your trust in AbuBashir Oils.

For questions about your order or to request a written copy of this policy, contact:

AbuBashir Oils

Email: abuoils@yahoo.com

Website: www.abuoils.com

Become A Believer. One Drop Speaks Volumes.

Nothing in this policy limits customer rights under applicable consumer protection laws.